I was one of the late starters of Twitter. While I knew of its existence, it wasn’t until end of last year (or was it early in January?) that I opened an account with Twitter as @mrsgooding and within a week, I was hooked.

The problem with being hooked with something you like is when the source of the addiction is withheld from you against your will, you get symptoms of withdrawal and in my Twitter addiction case, I am currently getting Twitdrawal symptoms.
Why did I get suspended you asked? My account @mrsgooding got suspended on 6 August when Twitter experienced the ongoing Denial of Service Attack on their system. I didn’t really know that my account got suspended till I got home and logged on to Tweetdeck and find my account is ‘not authorized’. At the time of my suspension, I had around about 600 followers and I was following around 400 tweeps. Now, they’re all showing 0.

Logged on to Twitter and find that my account was suspended for malicious activity due to this tweet:
*”Hey evry1, peep http://ThursdayProfit.org <http://thursdayprofit.org/>; ! ez way to make some extra cash!”*
Funnily enough, I only knew about this tweet when I checked my Facebook account as all my tweets automatically fed to my Facebook status. Since that fateful day on 6 Aug, I have done the following to get my account re-instated.
1. I did the first thing recommended by Twitter Support and that is, to lodge a request to get my account re-instated:

I followed this up with a couple more explanations:

and another pitiful request:

It has been 10 days since I lodged my original request. The request has been assigned to ‘Tiger‘ and I have not received a single response or activity.
2. Since I was getting no joy from the request above, I also tweeted the following using our corporate account @shannonsway_nz: @ev, @twitter, @spam hoping to get a response out of them but nada. Nuttin’.
3. At the same time I tweeted @ev, @twitter and @spam, I also left a comment on TwiTip hoping to get advise from them on the best way to get a response out of Twitter. At time of this writing, I haven’t received any response back from TwiTip.
4. I posted a request for help at the NZ Social Media Network hoping that someone has a bright idea on what else I could do for Twitter to lift my suspension. From this thread, Simon Young told me about a similar incident that happened to a Local Council employee in the UK that was featured in Simon Wakeman’s blog. Fortunately for Alastair Smith, his account @alncl got reinstated.
5. I also left a comment on Simon Wakeman’s blog regarding my plight but have received no response so far.
6. As a last resort, I lodged another request with Twitter via email hoping that they might notice my request for action but nothing as well.
All in all, it’s been close to 2 weeks since my account got suspended and I’ve yet to hear from Twitter regarding my account.
What I’ve learnt from this? As a social media consultant, it poses a risks for professionals like myself and the clients I manage to rely on social media platforms like Twitter for their communication strategies. The service that Twitter offers is free and given that, they can pull the rug under any of its users and all we could do is protest. We could protest all we want but Twitter is not bound to its community to provide ongoing service. Why should they when they provide this service for free.
All I could hope for now is for Twitter to take notice of my request and lift my account’s suspension. Until then, my account is lost in cyber oblivion. I know, I know, I could start from scratch but just thinking about creating @mrsgooding version 2 is giving me a headache.
If you happen to read this, I’d like to request that you forward this to your friends, re-tweet it with the hope that this post will fall in the right people who can then action it and allow @mrsgooding to roam free again.
Please HELP ME FREE @mrsgooding.
Sigh. I miss Twitter.